Y-Concierge Property operations for short-stay teams

Legal

Terms of Service

Last updated: 15 March 2026.

Version: 2026.1  |  Last Updated: 15 March 2026  |  Effective Date: 15 March 2026

1. About These Terms

1.1 These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and YDEA TECHNOLOGIES SINGLE MEMBER P.C., a company incorporated under the laws of the Hellenic Republic, with registered office at Arkadiou 2, Cholargos, Athens, 15562, Greece, GEMI registration number 191139501000, VAT (AFM): 803166068, email: info@ydea-tech.com (“Company,” “we,” “us,” or “our”).

1.2 These Terms govern your access to and use of the Y-Concierge property management platform, including all related websites, applications, APIs, and services (collectively, the “Service”).

1.3 By creating an account, you confirm that you have read these Terms and our Privacy Policy and agree to be bound by them. If you do not agree, do not create an account or use the Service.

1.4 If you are accepting these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case “Customer” refers to that entity. If you lack such authority, you accept these Terms in your personal capacity and assume personal liability for compliance.

1.5 These Terms were last updated on the date shown above. The version identifier is stated at the top. We encourage you to review them periodically.

2. Definitions

  • “Account” means the user account created to access the Service.
  • “Authorised User” means any individual granted access to the Service under the Customer’s Organisation. The Customer is responsible for the acts and omissions of all Authorised Users as if they were the Customer’s own.
  • “Customer Data” means all data that the Customer or its Authorised Users input, upload, or generate through the use of the Service, including but not limited to guest records, booking data, property information, financial records, communications, and uploaded files.
  • “Effective Date” means the date on which the Customer first creates an Account.
  • “Intellectual Property Rights” means all patents, copyrights, trademarks, trade secrets, database rights, design rights, know-how, and all other intellectual property rights, whether registered or unregistered.
  • “Organisation” means the business entity or organisational account under which the Customer and its Authorised Users access the Service.
  • “Service” has the meaning given in Section 1.2.
  • “Subscription” means the paid subscription to the Service under a selected plan.
  • “Subscription Fee” means the fees payable for the Subscription as set out on our pricing page at the time of subscription, as adjusted in accordance with Section 7.7.
  • “Subscription Period” means the billing period (monthly or annual) for which the Subscription is active.
  • “Trial Period” means the initial free-of-charge period described in Section 6.

3. Eligibility and Account Registration

3.1 Eligibility. To use the Service, you must be at least eighteen (18) years of age. You must have the legal capacity to enter into a binding contract. If you are accepting these Terms on behalf of an Organisation, you must be duly authorised to do so.

3.2 Business Use. The Service is designed for business users — professionals and entities managing vacation rental properties and hospitality operations. If you are a natural person using the Service outside the scope of a trade, business, or profession, you may qualify as a “consumer” under EU law, and certain additional protections apply to you as noted throughout these Terms.

3.3 Account Creation. To access the Service, you must register for an Account by providing accurate, current, and complete information. You agree to update your registration information to keep it accurate.

3.4 Account Security. You are responsible for maintaining the confidentiality of your Account credentials. You must:

  • (a) use a strong, unique password;
  • (b) not share your credentials with any third party;
  • (c) notify us immediately at info@ydea-tech.com if you become aware of any unauthorised access;
  • (d) accept responsibility for all activities under your Account, except to the extent directly caused by a security failure attributable to us.

3.5 Account Accuracy. We reserve the right to suspend or terminate any Account that we reasonably believe contains inaccurate or fraudulent registration information, after providing notice where practicable.

4. The Service

4.1 Service Description. Y-Concierge is a cloud-based property management platform for vacation rental managers and hospitality professionals. Features may include booking management, guest CRM, housekeeping coordination, financial reporting, tax compliance tools, channel management, and AI-powered operational insights.

4.2 Service Availability. We will use commercially reasonable efforts to make the Service available, except during:

  • (a) planned maintenance, for which we will endeavour to provide at least 24 hours’ advance notice via the Service or email;
  • (b) unplanned downtime caused by circumstances beyond our reasonable control;
  • (c) emergency interventions necessary for security or system integrity.

4.3 No Uptime Guarantee. Unless we have entered into a separate Service Level Agreement with you, the Service is provided without a specific uptime commitment.

4.4 Service Modifications. We may modify, update, or discontinue features of the Service. If we make a change that materially and adversely reduces the core functionality included in your current paid plan, we will:

  • (a) provide at least thirty (30) days’ advance notice; and
  • (b) if you object, allow you to terminate your Subscription and receive a pro-rata refund for the unused portion of your current Subscription Period.

4.5 Beta Features. Features designated as “beta,” “preview,” or “experimental” are provided without service commitment and may be modified or withdrawn at any time. To the extent you are a consumer, your statutory conformity rights under Directive 2019/770 are not affected by this clause.

5. Acceptable Use and Prohibited Conduct

5.1 Acceptable Use. You agree to use the Service only for its intended purpose — managing properties, bookings, guests, and related hospitality operations — and in compliance with all applicable laws, including Greek law, EU data protection law, and applicable tax regulations.

5.2 Prohibited Conduct. You agree not to, and not to permit any Authorised User to:

  • (a) use the Service for any unlawful, fraudulent, or deceptive purpose;
  • (b) upload or transmit content that infringes any third party’s rights or that is defamatory, obscene, or threatening;
  • (c) attempt to gain unauthorised access to the Service, other accounts, or connected systems;
  • (d) reverse engineer, decompile, or disassemble the Service, except to the extent expressly permitted by applicable law (including EU Directive 2009/24/EC on software interoperability);
  • (e) copy, distribute, sublicense, sell, or resell the Service or any part thereof;
  • (f) systematically extract data from the Service using automated means, except through APIs we expressly provide;
  • (g) interfere with the integrity, performance, or security of the Service;
  • (h) intentionally submit false or fraudulent data, including tax-related information submitted through AADE integration features;
  • (i) circumvent access controls, usage limits, or security features;
  • (j) use the Service to send unsolicited bulk communications to guests or third parties.

5.3 Enforcement. We may investigate suspected violations and take proportionate action, including suspension or termination under Section 10.

6. Free Trial

6.1 Trial Period. New Organisations are eligible for a free trial of thirty (30) days from Account creation. During the Trial Period, the Service is provided with all features enabled, subject to the property limits published on our pricing page.

6.2 No Payment Required. No payment method is required to start a trial, unless otherwise indicated at registration.

6.3 End of Trial. At the end of the Trial Period:

  • (a) if you subscribe, billing commences as described in Section 7;
  • (b) if you do not subscribe, access to subscription-required features is restricted, but your Account and Customer Data will be retained for ninety (90) days, during which you may subscribe to restore full access or request export of your data;
  • (c) after the ninety (90)-day retention period, we may delete your Customer Data in accordance with our Privacy Policy;
  • (d) the Trial Period will not automatically convert to a paid Subscription without your express selection of a plan and entry of a payment method.

6.4 Trial Changes. We reserve the right to modify or discontinue the Trial Period at any time for new registrations. Changes do not affect trials already in progress.

7. Subscription, Fees, and Payment

7.1 Subscription Plans. The Service is offered under plans described on our pricing page. Current plans include:

  • Standard — up to 5 vacation rental properties;
  • Pro — up to 10 vacation rental properties.

Features, pricing, and included limits are as published at the time you subscribe.

7.2 Billing Cycle. Subscriptions are billed in advance on a monthly or annual basis, as you select. Annual billing is offered at a discounted rate.

7.3 Add-On Billing. Properties beyond your plan’s included limit incur Add-On Fees at the rates published on our pricing page. Before any Add-On Fee is charged, you will be shown the applicable amount and must confirm the addition. If properties are removed, Add-On Fees are adjusted from the next billing cycle.

7.4 Payment Processing. Payments are processed by Stripe. By subscribing, you authorise us (through Stripe) to charge your payment method for all applicable fees. We do not store payment card details on our servers.

7.5 Auto-Renewal. Your Subscription automatically renews for successive periods of the same duration at the then-current rate unless you cancel before the end of the current Subscription Period. For annual Subscriptions, we will send a renewal reminder by email at least fourteen (14) days before the renewal date.

7.6 Taxes. All Subscription Fees are exclusive of applicable taxes, including VAT, unless stated otherwise on the pricing page. VAT will be charged where required by applicable law. If you are a VAT-registered business in an EU Member State other than Greece, the reverse-charge mechanism may apply upon provision of a valid VAT identification number.

7.7 Price Changes. We may change Subscription Fees. For existing Customers:

  • (a) increases are communicated at least thirty (30) days before taking effect;
  • (b) increases apply from the start of the next Subscription Period, not retroactively;
  • (c) if you do not agree, you may cancel before the new price takes effect.

7.8 Late Payment. If payment is not received when due:

  • (a) we will notify you of the overdue payment;
  • (b) if payment remains outstanding for more than fourteen (14) days after notification, we may suspend access to the Service;
  • (c) if payment remains outstanding for more than thirty (30) days after notification, we may terminate the Subscription under Section 10;
  • (d) we may charge interest on overdue amounts at the rate permitted under Greek law.

7.9 Disputed Amounts. If you dispute a charge in good faith, you must notify us in writing within thirty (30) days of the charge, specifying the reason. We will not suspend access for amounts genuinely under dispute while the dispute is being resolved in good faith by both parties.

8. Cancellation and Refunds

8.1 Cancellation by Customer. You may cancel your Subscription at any time through your Account settings or by contacting us at info@ydea-tech.com. Cancellation takes effect at the end of the current Subscription Period. You retain access until the end of the period you have paid for.

8.2 No Refunds. Subscription Fees are non-refundable. There are no refunds or credits for partial months, partial years, or unused portions of any Subscription Period, regardless of the reason for cancellation. By subscribing, you acknowledge and agree to this policy.

Exception — Company-Initiated Termination: If we terminate your Subscription for our convenience under Section 10.3(a) (i.e., not for your breach), you are entitled to a pro-rata refund for the unused portion of your prepaid Subscription Period.

8.3 EU Right of Withdrawal (Consumers Only). If you are a consumer in the EU, you have the right to withdraw from the contract within fourteen (14) days of purchase without giving any reason, in accordance with Directive 2011/83/EU (transposed into Greek law). However, if you wish to begin using the Service immediately — before the 14-day withdrawal period expires — you must:

  • (a) expressly request that the Service be provided immediately; and
  • (b) acknowledge that by doing so, you lose your right of withdrawal once the Service provision has commenced.

These consents are collected separately during the registration process. If you exercise your right of withdrawal before the Service provision commences, we will refund any fees paid within fourteen (14) days of receiving your withdrawal notice.

8.4 Discretionary Credits. We may, at our sole discretion, offer credits in individual cases (e.g., prolonged outages attributable to us, billing errors). Any such credit does not establish an entitlement to future credits.

9. Intellectual Property

9.1 Company IP. The Service, including all software, interfaces, designs, text, graphics, logos, and documentation, and all Intellectual Property Rights therein, are the exclusive property of the Company or its licensors. Nothing in these Terms transfers ownership of the Service to you.

9.2 Limited Licence. Subject to compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service during the Subscription Period (or Trial Period) solely for your internal business purposes in connection with managing your properties and hospitality operations.

9.3 Restrictions. You shall not: (a) copy or distribute any part of the Service; (b) modify or create derivative works; (c) sublicense, sell, or resell the Service; (d) remove proprietary notices.

9.4 Customer Data Ownership. As between the parties, you retain all right, title, and interest in your Customer Data. We do not claim ownership of Customer Data.

9.5 Licence to Customer Data. You grant us a non-exclusive licence to use, process, store, and transmit Customer Data solely as necessary to: (a) provide, maintain, and improve the Service; and (b) comply with our legal obligations. This licence is limited to processing within the European Economic Area, unless additional safeguards for international transfers are in place as described in our Privacy Policy. This licence terminates when your Customer Data is deleted from the Service.

9.6 Aggregated Data. We may use aggregated, anonymised data derived from use of the Service for analytical, benchmarking, and product improvement purposes, provided that such data has been irreversibly processed so that it cannot be used, alone or in combination with other data, to identify you, your Organisation, your guests, or any individual. This right survives termination.

9.7 Feedback. If you provide suggestions, ideas, or other feedback regarding the Service (“Feedback”), you grant us a perpetual, irrevocable, non-exclusive, royalty-free, worldwide licence to use, implement, and commercialise such Feedback without restriction, attribution, or compensation.

9.8 Publicity. We may identify you as a Y-Concierge customer in our promotional materials, including on our website, presentations, and marketing collateral. We will notify you before any such use. If you object, we will promptly remove the reference.

10. Suspension and Termination

10.1 Suspension by Company. We may suspend your access to the Service, in whole or in part, if:

  • (a) you breach any material provision of these Terms and fail to cure such breach within seven (7) days of notice (except where the breach relates to Section 5, in which case suspension may be immediate);
  • (b) your Account is subject to the late-payment process described in Section 7.8;
  • (c) we reasonably believe your use poses a security risk to the Service or other users;
  • (d) required by law, regulation, or court order.

We will notify you of any suspension and the reasons for it, except where prohibited by law or where immediate action is necessary to prevent harm.

10.2 Termination by Customer. You may terminate at any time by cancelling your Subscription under Section 8.1 and requesting Account deletion at info@ydea-tech.com. Termination takes effect at the end of the current Subscription Period.

10.3 Termination by Company. We may terminate your Account:

  • (a) for convenience, with at least ninety (90) days’ prior written notice and a pro-rata refund for the unused portion of any prepaid Subscription Period;
  • (b) immediately, if you materially breach these Terms and fail to cure within fourteen (14) days of written notice;
  • (c) immediately, for breach of Section 5.2;
  • (d) after completion of the late-payment process in Section 7.8(c);
  • (e) immediately, if you become insolvent, enter liquidation, or cease to carry on business.

10.4 Effect of Termination. Upon termination or expiration:

  • (a) your right to access the Service terminates (or at the end of the paid period, if applicable);
  • (b) we will retain your Customer Data for ninety (90) days, during which you may request export under Section 10.5;
  • (c) after the ninety (90)-day period, we may delete your Customer Data unless required by law to retain it;
  • (d) accrued obligations (including payment obligations) survive.

10.5 Data Export. Within the ninety (90)-day post-termination period, you may request a copy of your Customer Data in CSV or JSON format. We will fulfil such requests within fourteen (14) business days. We will not charge for standard data exports. Exports requiring bespoke formatting or significant manual effort may be subject to a reasonable fee, quoted in advance.

11. Third-Party Services and Integrations

11.1 The Service integrates with third-party services, including Stripe (payments), AADE myDATA (tax reporting), SendGrid (email), channel management platforms, and iCal-compatible calendar services.

11.2 Your use of third-party services is governed by their own terms. We are not responsible for the availability, accuracy, or practices of third-party services.

11.3 We do not warrant uninterrupted or error-free integration with third-party services.

11.4 Tax Compliance. The Service provides tools to assist with AADE tax reporting but does not constitute tax, legal, or professional advice and does not guarantee compliance with tax laws. You are solely responsible for verifying the accuracy of all tax submissions. The Company is not liable for penalties, fines, or assessments arising from errors in your tax data, except to the extent directly caused by a defect in the Service’s software.

11.5 If a third-party service terminates an integration, we will use reasonable efforts to notify you but are not liable for resulting service disruption.

12. Privacy and Data Protection

12.1 Our processing of personal data is governed by our Privacy Policy.

12.2 Where the Customer is a data controller and the Company is a data processor under GDPR, the obligations are set out in our Data Processing Agreement (“DPA”), which will be made available before processing personal data on your behalf. You will be notified and asked to accept it.

12.3 The Customer is responsible for ensuring a valid legal basis for processing guest and third-party personal data through the Service.

12.4 We implement appropriate technical and organisational measures to protect Customer Data in accordance with GDPR Article 32.

12.5 We act as an independent data controller with respect to Account data (e.g., your name, email, usage analytics). Our Privacy Policy describes this processing.

13. Disclaimers

13.1 Subject to Section 14.3 and your statutory rights, the Service is provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

13.2 We do not warrant that the Service will be uninterrupted, error-free, secure, or that it will meet your specific requirements.

13.3 AI Features. AI-powered features provide suggestions and insights for informational purposes only. They do not constitute professional advice. You must review and validate AI-generated output before acting on it. Where AI features process personal data, we comply with applicable transparency requirements.

13.4 Tax Compliance. While the Service includes features designed to assist with Greek tax compliance (including AADE myDATA submissions), the Service does not provide tax advice. You remain solely responsible for the accuracy and completeness of all tax filings and should consult a qualified tax professional.

Consumer Protection Note: If you are a consumer, your rights under Directive 2019/770 (Digital Content and Digital Services), Greek Law 2251/1994, and other applicable mandatory consumer protection laws are not affected by these disclaimers. In particular, you have a statutory right to receive a Service that conforms to the contract for the duration of supply, and remedies (including price reduction or termination) if the Service fails to conform.

14. Limitation of Liability

14.1 Liability Cap. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms shall not exceed the greater of:

  • (a) the total Subscription Fees actually paid by you in the twelve (12) months preceding the event giving rise to the claim; or
  • (b) one hundred euros (€100).

14.2 Exclusion of Indirect Damages. To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or anticipated savings, whether or not advised of their possibility.

14.3 Exceptions. Nothing in these Terms limits or excludes liability for:

  • (a) death or personal injury caused by negligence;
  • (b) fraud or fraudulent misrepresentation;
  • (c) gross negligence or wilful misconduct;
  • (d) our breach of data protection obligations under Section 12 arising from our negligence or wilful misconduct;
  • (e) any liability that cannot be excluded under applicable Greek or EU law.

Consumer Protection Note: If you are a consumer, the limitations in this Section apply only to the extent permitted by mandatory consumer protection law. Your statutory rights are not affected.

15. Indemnification

15.1 Business Customers. If you are using the Service in the course of a trade, business, or profession, you agree to defend, indemnify, and hold harmless the Company from third-party claims arising out of:

  • (a) your breach of these Terms;
  • (b) your use of the Service in violation of applicable law;
  • (c) Customer Data that infringes a third party’s rights;
  • (d) your failure to comply with data protection obligations regarding guest personal data;
  • (e) inaccurate tax submissions, except to the extent directly caused by a defect in the Service’s software.

15.2 Consumer Limitation. If you are a consumer, you are liable for losses we suffer only to the extent arising from your intentional or grossly negligent conduct.

15.3 Procedure. We will promptly notify you of any indemnifiable claim and provide reasonable cooperation. You may not settle any claim that admits fault on our behalf without our prior written consent.

16. Force Majeure

16.1 Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, pandemics, war, government actions, power or telecommunications failures, and cyberattacks that could not reasonably have been prevented by the affected party’s security measures.

16.2 The affected party shall notify the other promptly and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than sixty (60) days, either party may terminate upon written notice, and the Customer shall receive a pro-rata refund for any prepaid fees covering the period after termination.

17. Governing Law and Dispute Resolution

17.1 Governing Law. These Terms are governed by the laws of the Hellenic Republic (Greece).

17.2 Mediation. Before initiating court proceedings, the parties shall attempt to resolve any dispute through mediation in accordance with Greek Law 4640/2019, to the extent applicable.

17.3 Jurisdiction. Subject to Section 17.4, any dispute arising from these Terms shall be submitted to the courts of Athens, Greece.

17.4 Consumer Forum Rights. If you are a consumer habitually resident in an EU Member State, nothing in this Section deprives you of the protection afforded by the mandatory provisions of the law of your country of residence, nor prevents you from bringing proceedings in the courts of your country of residence, in accordance with Regulation (EU) No 1215/2012.

17.5 Online Dispute Resolution. If you are a consumer in the EU, you may use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Our contact email for ODR purposes is info@ydea-tech.com.

18. Changes to These Terms

18.1 We may update these Terms. When we do:

  • (a) we update the “Last Updated” date and version identifier;
  • (b) for material changes, we provide at least thirty (30) days’ notice by email and require you to affirmatively accept the updated Terms before continuing to use the Service;
  • (c) for non-material changes (formatting, clarification, contact details), changes take effect upon posting with notification via the Service.

18.2 If you do not accept a material change, you may terminate your Subscription under Section 8.1 before the change takes effect. If the material change adversely affects you, you are entitled to a pro-rata refund for the unused portion of your Subscription Period.

18.3 We maintain an archive of prior versions, available upon request.

19. Notices

19.1 To the Customer. Notices may be sent by email to the address on your Account or by in-app notification. Email notices are deemed received twenty-four (24) hours after sending.

19.2 To the Company. Notices to us must be sent by email to legal@ydea-tech.com or by registered post to our registered address. Notices are deemed received upon confirmed delivery.

20. General Provisions

20.1 Entire Agreement. These Terms, together with the Privacy Policy, the DPA (when published), and any separately executed agreements, constitute the entire agreement regarding the Service.

20.2 Severability. If any provision is held invalid, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions continue in full force.

20.3 Waiver. Failure to exercise any right is not a waiver of that right.

20.4 Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, provided the assignee assumes all obligations under these Terms including data protection obligations under Section 12.

20.5 No Third-Party Beneficiaries. These Terms confer no rights on any third party.

20.6 Survival. Sections 2, 8.2–8.3, 9, 10.4–10.5, 12, 13, 14, 15, 16, 17, 19, and 20 survive termination.

20.7 Language. These Terms are drafted in English. If translated, the English version prevails except where mandatory law requires otherwise.

20.8 Relationship. Nothing in these Terms creates a partnership, agency, or employment relationship.

Contact Information

YDEA TECHNOLOGIES SINGLE MEMBER P.C.

Arkadiou 2, Cholargos, Athens, 15562, Greece

GEMI: 191139501000  |  VAT (AFM): 803166068

Email: info@ydea-tech.com